Water Consumption & Sensor Trends

See an overview of your water usage trends, monitor how much water you're consuming, and see your home's flow rate. Set conservation goals to encourage saving water and money, and see how your usage is tracking against your goal.

System Mode

Adjust the system mode of your location on the Dashboard to Home, Away, or Sleep so the Smart Water Security Products can better protect you. Device mode can be adjusted by clicking the mode selector in the upper right hand corner of your  Flo by Moen app.

• Home Mode is the regular system mode that is recommended for day-to-day use. System monitoring and notifications are available. Actions are performed by the user. Home Mode activates the regular protection expected from the Flo Smart Water Monitor and Shutoff, such as alarm notifications and automatic water shutoff. Except for circumstances where the inhabitants of the home will be gone for an extended period of time, or when Sleep Mode is appropriate, the system should be left in Home Mode.
• Away Mode is the system mode appropriate for when the inhabitants of the home will be gone for an extended period of time. System monitoring and notifications are available. Actions are performed automatically on user’s behalf. Away Mode adds additional protection to the home by learning what is normal for the home when inhabitants are not present, and in the event of a potentially dangerous condition, the system may take quicker precautionary action by shutting off the water.
  • Water Use in AWAY Mode
• Sleep Mode is a system mode that ignores all proactive and real-time tests, parameters, and quiets all alarm notifications, effectively putting the Flo Smart Water Monitor and Shutoff to sleep. System is in manual mode. System monitoring is available, notifications are disabled and actions are performed by the user. Sleep Mode should only be used when the home is experiencing or will experience irregular water usage which may trigger an undesired alarm. For example, Sleep Mode may be used when washing a car, refilling a swimming pool, having guests over the home, all of which may cause more water than considered normal to be used and may trigger a critical alarm. Following initial installation of the Flo Smart Water Monitor and Shutoff, the Flo System may start in Sleep Mode to learn the home’s water habits before being set in Home Mode.

Health Test 

You can choose to run a Health Check at any time by selecting the 'Run Health Test' button on the Device Details for a selected device. Flo Smart Water Monitor and Shutoff also performs an automatic Health Test once a day in addition to constantly monitoring your daily water usage. In order to run the Health Test, Flo Smart Water Monitor and Shutoff shuts off your homes water and records any loss in your home's water pressure. The water will automatically be turned back on if you attempt to use it during the Health Test. You are also able to run your own manual Health Test through the  Flo by Moen app any time you wish from a Device Details view. 

• Understanding your Health Check
• Health Test Successful
• Health Test Interrupted
• Health Test Skipped

Critical Alerts

Alerts where water could be automatically shut off. Water System Shutoff is a critical alert related to Flo Smart Water Monitor and Shutoff automatically shutting off of your water as a precautionary measure because Flo detected an underlying critical alert, and you may not have responded to the underlying critical alert.

• Fast Water Flow is a critical alert related to a high rate of water flow.
• Extended Water Usage is a critical alert related to water running consistently for an excessive period of time.
• High Water Usage is a critical alert related to an excessive, total amount of water consumed.

Water Warning Alerts

Alerts that detect water system vulnerabilities.

• Low Water Pressure is a warning alert related to the home water system experiencing lower water pressure than normal at a certain period of time.
• High Water Pressure is a warning related to the home water system experiencing higher water pressure than normal at a certain period of time.
• Freeze Warning is a warning related to the water temperature inside of the Flo Smart Water Monitor and Shutoff device reaching a near freezing level. 
  • How to Protect Pipes From Freezing
  • How to Thaw Frozen Pipes
  • How to Prevent Frozen Pipes

System Warning Alerts

Alerts about Flo Smart Water Monitor and Shutoff system, WLAN or power issues.

• Device Offline is a system warning that your Flo Smart Water Monitor and Shutoff has been disconnected from the internet for an extended period of time, which means limited functionality of the Flo System.
• Valve Error is a system warning that the Manual Knob on your Flo Smart Water Monitor and Shutoff may not properly be in the Open or Close position, or may not be properly synced with the Flo System.
• General System Error is a system warning that there may be miscellaneous operating issues with your Flo System.
• Device Memory Error is a system warning that the Flo Smart Water Monitor and Shutoff may have run out of memory.

Fixture Detection

With fixture detection, you are able to understand what fixtures impact usage the most on the Fixtures screen in the app. How do I categorize my fixtures for Fixture Detection?

Additional App Resources

• How do I change the Wi-Fi settings that my Flo by Moen device is paired to?
• How do I change my password?
• Does the Flo by Moen app detect my location?
• Does Flo still work when my phone is off?